FAQ

1. Where do you ship from?

We work with trusted global suppliers and fulfillment centers to bring you seasonal gadgets directly to your door. Some items may ship from international warehouses to ensure the best prices and availability.

2. How long does shipping take?

Shipping times vary depending on your location and the product. Average delivery times are:

• USA & Canada: 7–15 business days

• UK, Europe: 10–18 business days

• Australia & New Zealand: 8–16 business days

You’ll receive tracking details as soon as your order is shipped.

3. How do I track my order?

Once your order is shipped, you’ll receive an email with your tracking number. You can also use our Track My Order page at any time.

4. What is your return/refund policy?

We offer a 14-day return window on most items. If you receive a defective or incorrect product, leave your contact information and description of the problem (Contact Us) and we’ll make it right.

📌 Please note: Due to the nature of seasonal items, some products may not be eligible for full refunds once shipped. Check our Return Policy for full details.

5. What if I entered the wrong address?

Please contact us ASAP at the Contact Us page. If your order hasn’t shipped yet, we’ll update it. If it has already shipped, we can’t change the address — but we’ll do our best to help.

6. Why did I only receive part of my order?

To ensure fast delivery, we sometimes ship items separately depending on product availability and warehouse location. Rest assured, the rest of your order is on the way!

7. Do you offer support?

Yes! Our friendly support team is here to help. Go to the Contact Us page an leave your information, and we typically reply within 24–48 hours.